Travel Guide

We'll take you there.

TICKETING

Get details on your tickets and fares.

CHECK-IN & AIRPORTS

Read our check-in policies & find out airport info.

SPECIAL ASSISTANCE

Find out how we can make your travel experience easier.

BAGGAGE

Find all info on our checked baggage, carry-ons and cargo policies.

If you're traveling in a group of 10 or more persons contact us to request a group rate.

NEED A PRIVATE CHARTER?

We charter throughout the Bahamas, Caribbean (including Cuba), Central & South America. Charters are based on availability.

Send a request for quotes below.

TRAVELING IN LARGE GROUPS?

TICKETING

  • All Western Air Tickets are valid for ONE (1) year.

  • All Western Air Tickets are non-refundable.

  • All Western Air Tickets are non-transferable.

  • All excursion tickets must be used the same day.

  • Ticket Changes - Feel free to change to your reservations up to five (5) hours prior to departure for domestic flights. Changes can be made to international flights up to 48 hours prior to departure. New reservations will be priced at the lowest available published airfare at the time of the change (changes may result fare increase). Any international destination may be subject to a $150 change fee and difference of airfare, if applicable. 

  • Ticket Cancellations- Reservations may be cancelled, however tickets are non-refundable and a new reservation may be made for anytime within the validation year. 

  • Forfeiture- For international flights, if flights are not changed or cancelled prior to the scheduled departure of the flight (passenger misses the flight) the ticket is forfeited and a new ticket will have to be purchased.

  • Online bookings, itineraries, and receipts outline fare breakdowns: including base fares, government and airport taxes.

  • Please note effective January 1st, 2015, the Bahamas Government Value Added Tax (VAT) of 7.5% will be added to all Western Air goods, services and airport fees. VAT is included in the total ticket price. (Please note Western Air’s VAT # 100117000. For more information on VAT, please contact the VAT Department hotline at (242) 225-7280.)

 
 

CHECK-IN & AIRPORTS

  • CHECK-IN TIME is two (2) hours prior to departure. We understand that the check-in and security process at some of our destinations are often quick, particularly at our Passenger Terminal in Freeport and San Andros. However, we still ask that you check- in within this time and be in contact with your local agent to ensure you are in the departure lounge for when your aircraft arrives. During high volume days, expect security line delays up to 30-45 minutes at Lynden Pindling International Airport (Nassau).

  • Flights close one (1) hour prior to departure.  At flight closing time, passengers must be in the departure lounge prepared to board. At this time, we finalize dispatch documents and flights may leave at anytime after the flight is closed. 

  • *CONNECTING FLIGHTS- Passengers traveling on connecting flights to international destinations, please allow for a minimum of three (3) hours between your scheduled arrival time and the scheduled check- in time of your international flight. For passengers on connecting flights to a domestic destination, please allow for a minimum of two (2) hours between your scheduled arrival time and the scheduled check in time for the next domestic flight. 

  • Passengers must present a valid ID upon check- in. (Accepted IDs are passports, driver's licenses, other government issued IDs/ badges and NIB cards)

  • As of September 5th, 2015, all Western Air flights to and from Freeport and Nassau are operated our of our Private Passenger Terminal in Freeport. 

  • For more information on Lynden Pindling International Airport (Nassau) click here. For general info on travel throughout the family islands please visit bahamas.com

SPECIAL ASSISTANCE

  • We welcome the opportunity to provide quality customer service to our customers with disabilities.

  • We always suggest making your reservations as soon as possible and letting us know if you require special service such as a wheel chair. There is never any additional charge for special assistance.

  • While we allow caretakers and guardians to check-in for customers with disabilities, identification will still be required and the passenger must be visible upon check in. 

  • Upon check-in please inform your check-in agent that wheel chair assistance will be needed to ensure they alert boarding and ground staff. 

  • For safety reasons, passengers needing assistance to walk up and down the stairs of the aircraft should be accompanied with a caretaker.

  • For any other special request, please call your local ticket counter and let us know how best we can assist you in your travel needs. 

 
 
 

BAGGAGE & CARGO

  • Each passenger is allowed 40lbs. of checked baggage.

  • Baggage in excess of 40lbs but less than 100lbs will be subject to a charge of $1.80 per pound (VAT included).

  • Second excess bag up to 40lbs and up to 40” L x 24”W x 18”H will be subject to a charge of $50 (VAT included).

  • Third excess bag up to 40lbs and up to 40” L x 24”W x 18”H will be subject to a charge of $70 (VAT included)

  • Additional excess baggage weighing over 40lbs or sizing over 40”L x24”W x 18”H but less than 70lbs will be subject to a charge of $100.00 (VAT included).

  • Oversized and overweight bags weighing between 70lbs -100lbs and up to 48”Lx 30”Wx 24”H will be subject to a charge of $125.00 (VAT included).  Oversized and overweight bags are subject to available space.

  • Baggage over 100 lbs. will be shipped as cargo.

  • Excess baggage will be sent on the next available flight.

  • Excess baggage must be paid in cash at the time of check-in.

  • Excess baggage cannot be sent C.O.D. (cash on delivery).

  • All carry ons must weigh less than 15lbs and be able to fit in the overhead bin. Carry ons must have a carry- on tag prior to boarding. This does not include the one (1) allowable personal item such as purses, backpacks, laptop bag, etc.

  • Please note, at some airports,  checked baggage are sent to a third party, Airport Authority, where it is screened and kept in Security possession until it is released to Western Air. Western Air shall not liable for any checked baggage while it is in the possession of a third party, nor for Airport Authority delays of releasing baggage prior to departure. Please ensure you check-in on time, to allow checked baggage to process.

  • Liability for loss, damage, or delay of 24hours+ in delivery of passenger-checked baggage shall be limited to proven value of the property, not to exceed $250. Western Air assumes no further liability for items valued over the not to exceed amount of $250.

  • Western Air does not provide for or make provisions for passengers to declare a higher valuation on checked baggage above the stated legal limits. It is the responsibility of the passenger to obtain additional insurance coverage, prior to departure. Such coverage can usually be obtained through travel agents, tour operators or independent insurance agents.

  • Western Air accepts no liability for any unchecked baggage including carry-on articles.

  • Money, negotiable paper, securities, vital medicine, jewelry, silverware, precious metal, sporting goods, camera lens and other similar valuables, will not be accepted as checked baggage.Western Air will not be liable for damages resulting from the theft, loss, damage or delay of such valuables which are included in the passengers checked baggage.

  • All medicines must be hand carried by the passenger. Western Air assumes no liability for medical complications and/or expenses resulting in such medicines being loss or damaged in checked baggage

  • Western Air will accept cloth, canvas, vinyl, leather, etc. (soft-sided luggage) as checked baggage but accepts no liability for damage caused to the exterior of this type of luggage.

  • Western Air accepts no liability if passengers are not present or forgets to collect his or her baggage at baggage claim.  However, we will gladly assist you in locating your bag.

  • CARGO, EXPRESS MAIL AND PACKAGES

  • Express Envelopes letter size same or next day service $30.

  • Express Envelopes legal size same or next day services $45.00.

  • Express envelopes or packages ex-large same or next day service $60.00.

  • Cargo box or cooler less than 40 pounds and up to 36"L x 24"W x 18"H $70.00 each.

  • Cargo box or cooler 40lbs and up to 40”L x24”W x 18”H but less than 70lbs are subject to a charge of $100.00.

  • Cargo box or cooler 70lbs to 100lbs and up to 48”Lx 30”Wx 24”H will be subject to a charge of $125.00.

  • Cargo, express mail and packages will be sent on the next available flight.

  • Cargo, express mail and packages must be paid at time of check-in.

  • Cargo, express mail and packages cannot be sent C.O.D. (cash on delivery).

  • Liability for loss, damage, or delay in delivery of cargo, express mail or packages shall be limited to proven value prior to shipment, not to exceed $250.00. Western Air does not provide for or make provisions for passengers to declare a higher valuation of cargo above the stated legal limits. While we may accept and transport high-valued items, upon request, please note it is the responsibility of the passenger to obtain additional insurance coverage, prior to departure. Contract of carriage still applies. Such coverage can usually be obtained through travel agents, tour operators or independent insurance agents. 

  • Packages delivered to Western Air Cargo by 12 p.m. will be delivered the same day; after 12:00 p.m. they will be delivered the next day. All deliveries are counter to counter.

Traveling with pets?

  • We know pets are family too. Be sure to make their reservations in advance. A limited amount of pets are allowed per flight.

  • There is a pet fee of $100 one way.

  • Please check the vaccination and documentation required for each destination on your trip.

  • Don't forget your pet's identification tags and license.

  • Remember your pet must travel in an approved pet carrier that cannot exceed 17"L x 12.5"W x 8.5"H and the combined weight of your pet and the carrier must not exceed 20 pounds.

Filing a Claim

  • Notice of claim on loss or damage passenger checked baggage must be made by filling out the Western Air claim form and submitting to a Western Air representative at the destination airport serviced by Western Air. All damaged baggage, mail and packages must be verified by a Western Air representative before it leaves the airport. Baggage or packages taken from the airport will be considered as having been received in good condition.

Insurance Coverage

  • Western Air is fully insured by a AAA rated insurance company.

Misc.

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T: 242-377-2222 (Nassau)

T: 242-351-3804 (Freeport)

T: 242-329-4000 (San Andros)

T: 242- 347-4100 (Bimini)

T: 242- 369-2222 (Congo Town)

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Western Air Limited

Grand Bahama International Airport

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