Privacy & Security Policy

Last Modified: May 6, 2018

Protecting the privacy of our customers.

Western Air Limited ( hereafter “Western Air”) respects the privacy of its customers. Your personal information is collected online to provide you with the most personalized service possible. The information is used to contact customers when necessary and protect against fraud and illegal activity. This document outlines the type of information collected, how it is used, as well as your role in protecting and correcting personal information provided to Western Air via this website. Western Air reserves the right to amend or update this policy at any time in its sole discretion without notice to users. All updated policies will be published. We encourage you to review our Privacy and Security policies whenever you visit our website so you always understand how your information will be used.

What personal information is collected by Western Air

Western Air collects data on user and site activity, including pages accessed, domains, browsers, transactions and locations. Return e-mail addresses from users who send e-mail to any of the e-mail addresses listed on our site are also stored. Online members can choose to provide destination preferences as well as other personal information that will be used primarily to provide quick service without having to re-enter information. In order to register our booking site and complete a booking, users must provide the following information:

 

Traveler Information

  • First Name (mandatory)

  • Last Name (mandatory)

 

Contact Numbers/ Email

  • Home (mandatory)

  • Email 1 (mandatory)

Payment Information

  • Credit Card Type (mandatory)

  • Card Number (mandatory)

  • Card Holder (mandatory)

  • Expiration Date (mandatory)

Billing Address

  • Street Address

  • Zip/Postal Code

 

How Western Air uses this information

Your username and password are used for personal identification. E-mail addresses provided for booking are used to send booking confirmations, and contact customers for customer service, if necessary. E-mail addresses provided by Frequent Flyers are used to send account information and possibly notification of special offers. Users may unsubscribe from this mailing list at any time. Users registered to receive special promotion notifications will have such information sent to the specified e-mail address. Return e-mail addresses are used solely to respond to e-mails received and not for any other purpose. The personal information provided in the booking area is used for registration and reservation purposes. From time to time, we may use the profile information provided for marketing purposes. Western Air will not disclose your personal information provided to us on-line outside the boundaries outlined in this privacy notice without prior permission.

 

Who has access to your personal information

Only you and Western Air personnel can see information you submit on this website.

Customer Service Representatives. For example, if you send a request through our website, support representatives need to see that request to provide solutions to your needs.

 

IT Maintenance.

Sometimes our technical staff may view data in the course of their work.

Research and marketing. To continue to improve our services, we compile data from users of this site.

Western Air reserves the right to share certain personal information with its partners or affiliates (e.g. hotels, car rental companies and promotional groups) on terms that Western Air believes reasonable to safeguard the integrity and privacy of your information. Such affiliates may use the information for research or marketing purposes. Western Air shall not be liable for misuse of information in respect of such access.

 

Accessing your personal information

On-line members may access and update their personal information provided to our booking site by signing into their user profile accounts using their username and password. All other personal information must be updated by contacting an Western Air office.

 

Other points to note about your privacy

You are solely responsible for maintaining the confidentiality of your password and private account information. We strongly suggest to exercise care and caution with your personal information and refrain from sharing your password and private account information with others. Western Air may disclose member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Western Air Limited or when we have reason to believe that disclosing such information is necessary to identify or bring legal action against a person who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. Our website also includes links to other websites. Please note the privacy and security policies of these websites. Western Air is not responsible for the use of any information that you may submit to these websites. It is also recommended that you pay attention to the disclaimers on all sites to which you may choose to subscribe.

 

Security Policy

Western Air is committed to utilizing and promoting reasonable information practices and ethical data management over the Internet. To prevent unauthorized access, disclosure and misuse of personal information collected online, we have implemented physical and electronic measures to safeguard and secure such information in accordance with our privacy policy. Our e-commerce booking site uses a secure transaction environment. The transmission of specific booking information to Western Air via our booking site is protected by secure server technology (indicated in your browser by a padlock or key icon), which provides authentication (assuring your browser that your data is being sent to the correct secure server), encryption (encoding the data so it can only be read by that secure server), and data integrity (confirming that the data has not been tampered with). Encryption prevents your information from being intercepted.

Sharing your password means enabling an external party to access your personal information. We strongly encourage you not to share your password with anyone.

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